What horrible, rude staff they have. After being put on a waiting list to access the pool, I waited only to be told they had "gotten rid of the list" and we now had to wait AGAIN. I complained about it, but waited again only to be told when I got to the front of the line that I would not be allowed in because I had complained. The desk pope staff clearly cannot handle being busy and when their home-made system breaks down, they resort to being rude and argue with their paying customers. Everyone was shocked of how horribly they acted. I would not recommend this place to anyone. I've had things stolen in there earlier as well. This is a poorly run, unhygienic spa with the rudest staff I have ever encountered. Don't waste your money or time on them. Go somewhere else.
In case you go there with a conference do double check they do not overcharge you if you have an agreed discount. It happened to us and it was really unpleasant dealing with rude staff. By the way no refund was given to us even if we showed that due to the agreement we should have paid less.
The pool is fairly small but it's clean and pleasant. The sauna and steam rooms are small but not usually too busy. Nothing special, but nothing wrong either.
my experience here today was NOT good , how can you offer a relaxing spa day when you have 7 loungers ,there were 17 ladys in and around the pool , no chill out room ,no sofas to lie on , this has been the worst experience of a spa day in my life ,i have been doing these spas for 20 years , my treatment was mediocre , im sure the girl was an inexperienced trainee , my daughter is a sports therapy graduate so has knowledge of massage,this was not good , we gave 5 stars on the form as we didnt want any more bad treatment , or sly looks ,but as it happens we had our afternoon tea and got the hell out , i was more stressed when i left than when i got there , you need to take a hard look at your spa , i wont be ever returning , and will be warning my friends not to waste thier money , shame afternoon tea was lovely and so was the lady that attended us .
It's a rather small gym with a separate core workout area. The gym is fairly well equipped and maintained. The swimming pool is spectacular: glass roof and walls overlooking a lake and small forest - an ideal place to chill out. The steam room, dry sauna, showers and changing rooms are kept clean and functional, albeit small.
Living Well Health Clubs is a UK Gym based in Hilton, East Midlands. Living Well Health Clubs is located at Hilton Birmingham Metropole, Pendigo Way, Marston Green, Birmingham B40 1PP, UK.
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