First time with Green Motion however definitely not the last. We phoned GM on arrival at East Midlands airport and were told that the bus was already waiting for us. After a short journey we arrived at the Hilton Hotel where we were directed to the GM reception. Although quite busy the Manageress dealt with the paperwork quickly and efficiently and took us to our car. Her customer service skills were excellent AND she had upgraded the car which was a very pleasant surprise, so a big thanks for that. It made my husband's holiday.!!When we returned the car, we accompanied one of the GM team to check over the car and then we were driven back to the airport. Simples!!
Good service. Good cars and friendly staff. Picked up at the airport in a clean people carrier quite promptly. From calling them once I got my bag to them arriving was about 15min. Got a bigger car that what I was expecting. So thumbs up for that. The day before I was due to drop the car back they called me to confirm my time for dropping the car back and said that they would give me an extra hour so not too rush. Quick check around the car and I was then deliverd back to the airport. Would use again for sure.
The rental was excellent value and the staff were very helpful. The car had very low mileage, came with a built in satnav and all kinds of mod cons, was an absolute pleasure to drive and I am already missing it. When I dropped the car off a very helpful member of staff named Matt asked if I needed a shuttle to the airport which was an unexpected surprise although I didn't need it. I would definitely recommend this company.
Just returned a car here and can not praise the service enough. Do not be concerned that it is a shuttle service from airport. They send a mini bus to pick you up when you ring to say you have arrived and take you back when you have returned the car. The airport bus to the 'in terminal' service takes just as long and involves more walking from the bus stop. If you think that the price is too good to be true don't worry it's true. No catch ! Try them it's worth it even just to meet the team based in the Hilton airport hotel they could not be more friendly or helpful. Thanks. Keep it up please. We will be back. Cheers Colin & Helen
Having used Green Motion for years and have always left a 5* review on Trust Pilot for my rental experiences I would now like to leave a review on their customer service after a rental.They received a parking fine for the car I had rented and notified me of this, via email, including the fact that my card which was held on file had been debited with an administration fee as per their T&C's. This was on top of the fine, which was payable by me direct to MET.I appealed against the fine to MET and it was subsequently cancelled. I passed written confirmation of this to Green Motion and they very quickly refunded their admin fee.No hassle, no arguments, just quick, efficient customer service. Priya, the employee, who dealt with this was polite from beginning to end and is a credit to the company.
Green Motion Car & Van Rental East Midlands Airport is a UK Car Rental based in Hilton, East Midlands. Green Motion Car & Van Rental East Midlands Airport is located at M1 Junction Hilton Hotel, 24 Derby Rd, Derby DE74 2YZ, UK.
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